Stop tracking customers in a spreadsheet.
Built-in CRM that captures form submissions from your website, calls and texts from your business line, and emails from your custom-domain inbox. One place for every customer conversation.
CRM, plainly.
Most founders track customers in a Google Sheet. It works until it does not, around 50 to 100 leads. Then names get duplicated, deals fall through the cracks, follow-ups get missed, and you cannot remember when you last talked to anyone.
A CRM is the database of every customer interaction. Contacts (people), companies (their employers), deals (potential or closed sales), activities (calls, emails, meetings, notes). Most CRMs require manual data entry; ours auto-captures from your business email (every email logged), business phone (calls and texts logged), and website (form submissions become leads).
Pipeline view shows deals at each stage (lead, qualified, proposal, won, lost). Reports show win rate, average deal size, sales cycle length. For small teams, the basics matter more than the bells and whistles. We deliberately keep it simple.
Common situations.
A clean handoff, in four steps.
You give us the basics. We handle the state, the IRS, and the compliance clock so you can focus on the business.
A name that's actually available.
Real-time check against the state register, USPTO trademark database, and matching domains.
Filed with the Secretary of State.
We submit your Articles, pay the state fee on your behalf, and return the stamped certificate.
EIN + the right tax setup.
Federal Employer ID with the IRS, plus state tax accounts when your business needs them.
Registered Agent + deadline tracking.
Your agent on file in every state, with every renewal and annual report tracked in one calendar.
Four steps. We handle the rest.
How we compare.
| HubSpot | Pipedrive | Salesforce | File.Business | |
|---|---|---|---|---|
| Per user/mo | $45+ | $15-$50 | $25+ | $9 / free Growth |
| Auto email capture | yes | paid | yes | yes |
| Phone integration | paid | paid | paid | included |
| Form capture | paid | paid | paid | included |
| Single bill with formation | no | no | no | yes |
Based on publicly listed pricing and feature pages as of 2026. Competitor names are trademarks of their respective owners.
Common questions.
What is a CRM and why does my business need one?
When should a small business start using a CRM?
What should a CRM track?
How does a CRM help me grow?
Does File.Business offer CRM tools?
How does a CRM connect to my marketing?
Can I start simple and grow into a CRM?
How does customer management fit with compliance and back-office?
Can File.Business help me organize customer workflows?
Goes well with this.
Activate CRM in about 5 minutes.
Tell us a few details. We do the rest. You get a single dashboard for everything.
How we deliver, end-to-end.
Four-step path from request to confirmation. State and IRS turnaround varies; our steps run in parallel where possible to compress the timeline.
Intake + scope
You tell us what you need through a short intake form (or a call for complex matters). We confirm scope, surface any gating issues (deadlines, missing documents, entity status), and quote any state fees that pass through at cost.
Prepare + verify
Our specialists draft the filing, verify entity details against state databases, run internal QA, and route any items needing your sign-off. You see drafts before anything gets submitted.
File with the authority
We submit directly to the state Secretary of State, FinCEN, IRS, USPTO, or whichever authority your filing requires. We pay state fees at cost and track the submission identifier in your account.
Confirmation + vault
Stamped certificate, IRS notice, or filing receipt arrives in your SOC 2 encrypted document vault the moment we receive it. Next filing deadline auto-added to your compliance calendar where applicable.
Built on the same infrastructure used by 220,000+ businesses.
SOC 2 Type II audited
Independent annual security audit covering access control, change management, incident response, and data handling. Current report on request.
All 51 US jurisdictions
Every state plus DC plus Puerto Rico - direct filings, not third-party reseller. We hold registered-agent qualifications in every state we operate.
Deadline guarantee
If we miss a filing deadline on a service you pay us to manage, we pay the state penalty. Specific to each plan and the filings it includes.
4.9 from 8,200+ verified reviews
Independently verified by Trustpilot + Google + our own NPS infrastructure. Customer success team within reach by email, chat, or phone.
60-day money-back promise
Change your mind in the first 60 days and we refund our service fee in full. State filing fees pass through at cost and are non-refundable once paid to the state.
E&O insured
Errors and omissions coverage protects you from service errors. Carrier and certificate available on request for enterprise clients.