Status + alerts, transparent.
99.992% uptime
90-day rolling. State portal integrations + BosAI + filing engine + document vault all measured separately.
Service-by-service status
Each major service has its own status indicator + sparkline + uptime metric. Outages localized + isolated.
Planned maintenance
72-hour advance notice for any maintenance window. Email + in-app + status page. Affected services listed.
Regulatory alerts
When a state SOS changes process or a federal rule changes (BOI, IRS), we push an alert + update BosAI knowledge.
Incident postmortems
Within 5 business days of any SEV-1+ incident: published postmortem with root cause + corrective actions.
Multi-channel delivery
Status page, email digest, in-app banner, optional Slack webhook, optional SMS for SEV-1. You choose.
A clean handoff, in 4 steps.
Real-time status
status.file.business shows live service health. Auto-refreshes every 60 seconds.
Subscribe to channels
Pick what you want: email digest (default), SMS for SEV-1, Slack webhook for engineering teams, RSS for monitoring tools.
Receive alerts at incident
SEV-1: immediate push. SEV-2: within 30 min. SEV-3+: in next-day digest.
Read postmortems
Within 5 business days for SEV-1+. Public + always available.
One-time, or part of your BOS.
- Real-time system status
- Email digest subscription
- Public postmortems
- RSS feed
- Historical uptime
- 99.99% guaranteed uptime
- Credit on SLA breach
- Dedicated incident contact
- Priority status updates
- 24/7 SEV-1 phone tree
- Quarterly availability review
Common questions.
What's your historic uptime?
99.992% over 90 days. 99.97% over 12 months. Outages typically <15 minutes; longer incidents trigger postmortems.
How do you measure uptime?
External synthetic monitoring + state-portal-poll success rate + filing-engine success rate + BosAI API success rate. Each measured independently.
What's SEV-1 vs SEV-2 vs SEV-3?
SEV-1: customer-blocking outage of core service (filing engine, BosAI, vault). SEV-2: degraded but functional. SEV-3: minor issue or affecting <5% of users.
Will you guarantee uptime SLA?
Public tier: best-effort with our 99.99% target. Enterprise: contractual SLA with credit triggers (typically 5% credit per hour below SLA).
What happens during state-portal outage?
State portal outages are NOT counted against our SLA (out of our control). We surface "state portal degraded" badges + retry filings automatically when restored.
Do you have a phone number for outages?
Status page + email + in-app for everyone. Enterprise tier adds 24/7 SEV-1 phone tree with on-call rotation.
What about scheduled maintenance?
72-hour advance notice. Typically performed Sun 02:00-06:00 ET (lowest-traffic window). Listed on status page + emailed.
How are regulatory changes communicated?
State SOS changes: in-app banner + email digest. Federal (IRS, FinCEN): email alert + BosAI knowledge update + impacted-customer outreach if material.
Where are postmortems published?
status.file.business/postmortems. Public + persistent. Email-pushed when published.